Frequently asked questions about returns, refunds, and exchanges.
How do I return/exchange the items?
Please send it back to us to
Spun Bamboo Returns
7611 N Courage Way
Van Nuys, CA 91405
Customer is in charge of return shipping label.
What items are returnable?
- Within 30 days from the date of delivery
- In unused, unwashed, and resellable condition
- In the original packaging with all the tags intact
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Face Covers
- Clearance items
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
- Original Shipping Charge is Not Refundable
How soon will I get my refund?
If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us at firstname.lastname@example.org