Shipping And Returns
FREE SHIPPING ABOVE $50! On all orders! USA Only. Most orders are shipped within 48 hours of order receipt. Flat rate shipping uses USPS First Class or Priority Mail services, depending on order weight. Free Shipping uses USPS Priority Mail service and will take 1-3 days depending on distance from Southern California.
We do ship internationally via USPS International Priority Mail, UPS, DHL. However, we cannot insure against lost or stolen shipments. Buyer assumes all risk for international shipments. In the very rare circumstance of a lost shipment, we will place a trace on the package and make a claim for it if necessary on your behalf. However, the outcome of that claim is not guaranteed.
HOW DO I EXCHANGE OR RETURN AN ITEM?
If your purchase does not completely satisfy you, you may always return any item within 14 days of receipt, as long as the item is in "like new" condition. If you are making an exchange, your new merchandise will be shipped to you at NO additional shipping charge.
Please include a note as to what action you would like taken (return and refund, or exchange for another item (with style, color and size, with balance to be charged to your credit card or balance to be reimbursed by check)).
We advise that returns and exchanges be sent by insured mail. We cannot reimburse shipping costs for returns and exchanges.
Underwear is not returnable.
Masks are not returnable.
Returns and exchanges should be shipped to:
Spun Bamboo Returns
7611 N Courage Way, Van Nuys, CA 91405