Updated: July 23, 2012
Spun Bamboo recognizes that we must preserve and use customer information responsibly. We always welcome any feedback and questions. For privacy related issues you can contact us:
Attn: Customer Service
1846 W. 169th Street Suite A
Gardena, CA 90247
Information we collect and how we use it
Spun Bamboo, collects customer information under the following conditions:
· an order is placed from our catalogs or website
· an inquiry is made about our products or services
· a catalog is requested
· a gift package is received
· a registration is completed on our website
· a purchase is made at our retail outlet stores
· a customer subscribes to our e-mails
The information, collected and maintained in a secure database, may include name, billing and shipping addresses, telephone numbers, e-mail addresses, and when necessary, payment information. Spun Bamboo may use this information to send you electronic (via e-mail) or printed (via US mail) materials promoting our products, announcing sales, and offering other special, limited-time discounts. Every customer has the option of declining to receive future promotions from EcoDesignz by contacting Customer Service.
Spun Bamboo does not make its customers’ names and postal addresses available to other companies for any purpose.
Spun Bamboo also gathers information from our website using cookies and pixel tags. Cookies are small pieces of electronic information or data files that are stored by the web browser on the hard drive of a customer’s computer. They allow us to retain visitor preferences, registration information, and remember shopping cart selections. Cookies can also be used to collect anonymous data that, when aggregated, allows us to improve the content of the Spun Bamboo site, customize and personalize the site presentation for visitors, and generally enhance our customers’ shopping experience. Pixel tags are tiny graphic images that are placed on the website or in an e-mail to help us identify what parts of the website customers visit, measure the effectiveness of searches, allow us to send you e-mails in the most readable format, and identify if e-mails have been opened by recipients. They also help us to summarize traffic volume, click paths, and browser usage on our site. This information is used to make sure that our marketing efforts are effective and that our site provides our customer with the most efficient and usable online experience.
Spun Bamboo protects your online order information by using Secure Sockets Layer (SSL) technology. SSL digitally encrypts your order, making it undecipherable to anyone except EcoDesignz. To take advantage of secure shopping you must have an SSL compatible browser such as Netscape or Internet Explorer. Some browsers and some firewalls do not allow access to secure servers and will therefore limit your shopping experience. In addition, it is our policy not to send your credit card number via e-mail. In fact, this is a practice we recommend you adopt in all of your Internet activities.
We designed Spun Bamboo to accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 3.0 versions or higher of Netscape Navigator and versions 3.02 or higher of Internet Explorer. This means you should not be able to inadvertently place an order through an unsecured connection.
While we implement the above security measures on this site, you should be aware that 100% security is not always possible.
By using our website, you consent to the collection and use of information by Spun Bamboo as indicated above unless you notify us otherwise. If we make a change to our policy, we will be sure to post those changes on this page so you can always be aware of the information we collect and how we use it.
VOLUNTARY REGISTERED SHOPPER INFORMATION
Your Spun Bamboo Online Account is an optional service provided on Spun Bamboo’s websites. You do not have to register for Your Spun Bamboo Online Account in order to shop online with us. However, registering allows us to speed up the shopping process for you and lets us offer you access to special features and promotions.
Spun Bamboo will not share your e-mail address. That statement is our promise to you that we will not rent, sell, or give your e-mail address to any other organization for the purposes of marketing or solicitation.
We may use service providers to authenticate and validate the information provided by our customers to help assure that our e-mail is successfully delivered. We have legally binding agreements with these third-party service providers that prohibit them from using your information for any purpose other than in accordance with the terms of their agreements with Spun Bamboo. Therefore, if you sign up for Spun Bamboo’s e-mail newsletters, you should not receive unsolicited e-mails from other companies as a result of the release of your information by Spun Bamboo.
Please note: In order to process your purchases, we may still send you a confirmation e-mail, or we may contact you by mail or telephone if we have questions about your order.
COMMUNICATIONS FROM Spun Bamboo AND OTHER COMPANIES
In some instances, we use third-party companies to help us provide products and services to you, to assist us in market research, managing customer information, or to fulfill promotions and communicate with you. Some of these companies are given access to some or all of the information you provide to us. These companies are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from Spun Bamboo.
OTHER EcoDesignz PRIVACY NOTES
- Protection of Spun Bamboo and Others—We release account and other personal information when we believe release is appropriate to comply with the law, or protect the rights, property, or safety of Spun Bamboo, our users, or others.